There are six values that make up the Way: Integrity, Respect, Improvement, Servant Leadership, Courage and Citizenship.
While each of these is fairly easy to understand, I do believe that a brief explanation is appropriate to put them into context:
Integrity:
We never sacrifice integrity for profit. We are transparent in all our business dealings. We are accountable to our team members, customers and shareholders for achieving our goals while protecting our reputation and assets.
Respect:
We provide a safe and healthy environment for our team members. We treat all people with dignity and respect. We value the differences in people's thinking, backgrounds and cultures. We are committed to team member development.
Improvement:
We continuously search for new and better ways of doing things, eliminating waste and continually improving. We challenge the status quo and require stretch goals. We work in teams across boundaries to achieve common goals.
Servant Leadership:
We work to serve the needs of our customers, investors and team members. We nurture a culture of “chain of support” versus “chain of command.” We ask what we can do to help.
Courage:
We have the personal and professional courage to do the right thing and take risks that may cause us to win as well as to fail periodically. We make decisions and take action. We don't admonish failure, only failure to learn.
Citizenship:
We're good global, local and national citizens. We're good towards of the environment and the communities where we live. We participate in making the world we live in a better place. In my view, if we live the values articulated above we will have tremendous success with our customers, suppliers, and eventually our investors. Our fellow team members will be the highest performing in our industry and we will be able to attract the best talent to continue our journey.
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